A warm welcome.
A clear next step.

Answer calls and website questions. Bring your team in when needed.

Plan your Call Center See it in action

One welcome.
More ways in.

INBOUND CALLExample

Hi, do you cover the north side? I’d like someone to call me about a repair.

We do. I can take a few details and pass your request to the service team. What needs fixing?

Callback requestedService team · repair inquiry

Answer. Understand. Route.

Use your approved answers and routing rules.

01Approved service area
02Reason for calling
03Owner + next action

Illustrative conversation. Availability and actions depend on your approved setup.

Your website.
With someone to ask.

Answer questions and collect inquiries using your approved business information.

Manage website assistant ↗Also in Bloom Marketing ↗

Plan details

Enabled per website. Sites, messages, support seats and retention follow your approved scope; Call Center software does not automatically include chat usage.

your-business.com

YOUR BUSINESS

A good place
to get started.

Your website assistant

What would you like to know?

Services & availabilityTalk to the teamAnswers from approved information

Illustrative website chat

CHOOSE HOW YOUR FLOOR WORKS

Your team. Managed support.
Room for both.

Bring your people

Give your representatives calling seats and your managers the access their work needs.

Request managed staffing

Define coverage, languages, training, and handoffs. Staffing is separately quoted and subject to capacity review.

Connect the operation

Add websites, marketing, and approved outreach around the same customer journey. Each service retains its own access and commercial scope.

View the current Call Center setup request ↗Current production form · request only, no payment or instant activation

INSIDE BLOOM

The team’s workspace.
The whole conversation.

Explore the same Live Floor and Site Leads views, with the detailed tools and workflows below.

Illustrative product views · Northstar Home · Sample dataTry the tabs above ↗

FROM START TO NEXT STEP

A conversation worth carrying forward.

See what is happening

Review incoming activity and the people who need attention, including website and conversation context when available.

Take the conversation

Claim the lead, inspect captured information, and handle the call or conversation with the appropriate controls.

Keep the follow-up connected

Retain the conversation and customer context as the next person works the lead, appointment, or quote.

Find Leads across Bloom

Explore discovery and outreach across Bloom.

Email, SMS and physical mail

Explore discovery and outreach across Bloom.

FOLLOW THE WORK, STEP BY STEP

Follow a real workflow.

Choose a use case to see the steps, the outcome, and what you need to get started.

Website chat to human help

Keep the conversation and captured answers together.

01Visitor enters the site
02Activity & answers arrive
03Rep claims the lead
04Open context & take over
05Reply or continue follow-up

What you leave with

A conversation the next person can understand.

What you need to start

Connected website, functioning capture and routing, authorized reply access.

Workflow illustration · The product views above show the interface.

INSIDE CALL CENTER

Context for the person who picks up.

See how the pieces connect. Open a group below for the tools, details, and where to find them.

INCOMING

Start with the context

↗Incoming conversationWebsite inquiry · sample contact

REP WORKSPACE

Pick up the thread

Captured answersAvailable beside the conversation

Lead ownerClaim and handle the inquiry

Call controlsPermitted actions for the account

FOLLOW-UP

Leave a useful next step

Conversation historyKeep the customer context

AppointmentCoordinate the handoff

Supervisor viewQueues and team activity

01Set the context02Prepare the work03Review the next step

Illustrative workflow · sample data. Available tools depend on your plan, role, and setup.

01See and take the next conversationBring current activity and context into the same floor.3 tools

Live Floor

See live website, chat, and calling activity; claim the lead and expand its current context. Available floor views depend on access.

Call Center → Live Floor

Website activity & form answers

Inspect captured visitor details, form or quiz progress, submitted answers, and the attached conversation.

Live Floor → View conversation

Human takeover

Continue an eligible website chat with a human reply, keep ownership visible, and release the lead when appropriate.

Expanded conversation

02Handle calls and follow-upInbound, outbound, and customer follow-up have dedicated workspaces.4 tools

Inbound calls & voicemail

Review calls, logs, and voicemail with the relevant phone and routing access.

Inbound

Outbound dialer

Work assigned lead lists and campaigns, handle a call, and record its outcome for follow-up.

Dialer

Site Leads & Quote Pipeline

Work captured inquiries, qualification and quote progress, ownership, filters, and follow-up.

Site Leads · Quote Pipeline

Contacts & conversation history

Find the person and inspect supported conversation records across connected channels.

Contacts · Conversations

03Run the floorCapacity, routing, and visibility are operational controls.3 tools

Seat assignments

Assign calling capacity per person, whether inbound, outbound, or both. Non-calling managers have separate capacity.

Manage Call Center → Seats

Numbers & routing

Configure permitted numbers and call routes, review changes, and verify readiness before relying on them.

Manage Call Center → Routing

Team presence & floor updates

Review team availability and share authorized floor notices. Roles govern the manager controls.

Live Floor · Manage Call Center

SCOPE & AVAILABILITY

The $49 plan is software, not a supply of human agents. Calling depends on provider, number, device, routing, and account readiness. Proposed text allowances are not advertised as approved inclusions.

PLANS & SCOPE

A calling workspace with a clear starting cost.

See the starting price, then check the allowances and any extra costs. Your accepted offer confirms the final scope.

Compare all Bloom plans ↗Visit the existing Call center site ↗

Start hereFind your fit

Call center software workspace

$49/month

Includes one calling seat, one non-calling manager, one local US number, and 500 pooled calling minutes. Self-service setup: $0.

Additional caller: $25/month with 500 minutes; manager: $10/month; local number: $3/month. Eligible minute overage: 2¢. Human agents, premium routes, optional voice services, taxes, and marketing services are additional. Launch is sales-assisted; self-service number purchasing is not yet available.

Scope, allowances & extra costs

Open any item for the details.

Software workspace$49/month

One caller, one non-calling manager, one local US number.

Additional caller$25/person/month

Adds 500 monthly calling minutes to the workspace pool. One calling seat covers inbound, outbound, or both.

Additional manager$10/person/month

Non-calling manager capacity. A manager handling calls also needs calling capacity.

Numbers & calling usage$3/extra number/month · 2¢/eligible extra minute

500 minutes per caller per month, pooled. Optional natural receptionist voice is 10¢/minute and also uses the pool.

Setup & text allowance$0 self-service setup in the catalog

Activation remains subject to readiness. The 500-text-per-caller allowance is proposed; confirm accepted text terms. Human agents are separate.

USD · Catalog and Bloom Build Plans & Services checked October 5, 2026. Your accepted offer governs billing and activation.

THE DETAILS THAT MATTER

Good questions.
Clear answers.

Does this price include human agents?+

No. This is the software offer. Managed human agents and campaign services require a separate scope and quote.

Can the team see what a visitor submitted?+

Captured website form and conversation information can appear with the lead when the website and routing are connected.

Can I call immediately after choosing a plan?+

Calling depends on account access, number provisioning, provider readiness, and any required setup. Your team confirms readiness before use.

CONTROL & TRUST

The right access.
A deliberate launch.

Scope access to the people and company doing the work. Review numbers, routing, recording permissions, scripts, and provider readiness before activation.

Call Center security ↗Privacy policy ↗Terms of service ↗All legal & trust documents ↗

LET’S MAP IT TO YOUR BUSINESS

Show us the work.
We’ll help connect it.

Walk through your people, processes, and priorities with the Bloom team.

A warm welcome.A clear next step.

One welcome.More ways in.